ERRA Customers and Retail Markets Working Group Meeting in Chisinau


The ERRA Customers and Retail Markets Working Group Meeting is organised on May 25-26, 2017 in Chisinau, Moldova with 18 ERRA Member regulators from Armenia, Bosnia and Herzegovina, Estonia, Georgia, Hungary, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Romania, Russia, Saudi Arabia, Slovakia and Turkey. The meeting is hosted by the National Energy regulatory Agency (ANRE) of Moldova.

Main topics of the Working Group meeting are:

  • Consumer Poverty
  • Types of Indicators for Measuring Functionality of Retail Markets
  • Assessment of Savings Associated with Supplier Switching
  • Workplan for 2017/2018
  • Discussing the ongoing Benchmark Analysis (Elements, Steps and Time-Frame of the Switching Process. Handling Payment Obligations during the Switching Process & Alternative Dispute Settlement and How Contract Disputes are Solved)
  • Launching a Data Report on Dispute/ Complaints Resolution

For more information please refer to the dedicated website, which is restricted to ERRA Members only:

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