Customers and Retail Markets Working Group

Background

ERRA launched the Working Group on Customers and Retail Markets in June 2014. The preliminary mandate of the Working Group was from June 2014 through April 2016. The Presidium approved the continuation of the WG until April 2018. Its further mandate is subject to approval by the Presidium in late 2017. 

The main focus of the WG is as follows:

  • analyzing the growing and changing role energy regulators play in protecting consumer interests
  • analyzing consumer protection related issues (complaint handling, dispute settlement, conditions of typical regulated supply contracts, approval of business conduct rules of DSOs and suppliers)
  • consumer education and empowering consumers
  • non-payment related issues
  • affordability, social tariff, vulnerable consumers (identification and support)
  • connecting condition of end-users to the grid
  • metering and payment (settlement) related issues
  • consumer choices on retail market
  • supply quality measurements
  • demand respond of small consumers
  • smart metering issues
  • universal service

Members

ERRA FULL MEMBERS

Albania
Albanian Energy Regulator (ERE)

Web:  www.ere.gov.al
- no designated member at the moment -

Armenia
Public Services Regulatory Commission (PSRC)

Web:  www.psrc.am
Seda SHAHINYAN - Head of Legal and Licensing Department

Azerbaijan
Tariff (price) Council (TC)

Web:  www.tariff.gov.az
Nurlana GULIYEVA - Head of Energy, Public Utilities and Water Supply Services Sector

Bhutan
Bhutan Electricity Authority (BEA)

Web:  www.bea.gov.bt
Thukten WANGMO - Chief, Monitoring Department

Bosnia and Herzegovina
State Electricity Regulatory Commission (SERC)

Web:  www.derk.ba
- no designated member at the moment -

Bulgaria
Energy and Water Regulatory Commission (EWRC)

Web:  www.dker.bg
- no designated member at the moment -

Cameroon
Electricity Sector Regulatory Agency (ARSEL)

Web:  www.arsel-cm.org
- no designated member at the moment -

Croatia
Croatian Energy Regulatory Agency (HERA)

Web:  www.hera.hr
- no designated member at the moment -

Estonia
Estonian Competition Authority (ECA)

Web:  www.konkurentsiamet.ee
Margus KASEPALU - Head of Department of Energy and Postal Communications, Chairman of the ERRA Working Group

Georgia
Georgian National Energy and Water Supply Regulatory Commission (GNERC)

Web: www.gnerc.org
Malkhaz DZIDZIKASHVILI - Director of Legal Department

Hungary
Hungarian Energy and Public Utility Regulatory Authority (HEA)

Web: www.mekh.hu
Viktor SZILÁGY - International Expert for Energy

Kazakhstan
Committee on Regulation of Natural Monopolies and Protection of Competition under the Ministry of National Economy of the Republic of Kazakhstan

Web: www.kremzk.gov.kz
Yerlan ALZHAN - Head of Control and Claims Administration Division

Kyrgyzstan
State Agency for Fuel and Energy Complex Regulation under the Government of the Kyrgyz Republic

Azat ISHENALIEV - Chief of Department of Monitoring and Complex Analysis
Ainura AKMATOVA - Head of Department of Administrative Support

Latvia
Public Utilities Commission (PUC)

Web: www.sprk.gov.lv
Ieva FELDMANE - Director of the Legal Department
Laura SKVARNOVIČA - Senior Lawyer, Energy Division of Legal Department

Lithuania
National Commission for Energy Control and Prices (NCC)

Web: www.regula.lt
Agnė PAŠKEVIČIŪTĖ - Head of General Information Center (Division)

Macedonia
Energy Regulatory Commission (ERC)

Web: http://www.erc.org.mk
Martin MARTINOSKI - Head of Energy Markets Monitoring Department
Violeta COKUZOVSKA - Advisor of Legal Department

Moldova
National Energy Regulatory Agency (ANRE)

Web: www.anre.md
Violina SPAC - Head of the Legal and Licensing Department

Mongolia
Energy Regulatory Commission (ERC)

Web: www.erc.mn
Bat-Erdene DERIILLAA - Head of Consumer & Local Regulation Division

Nigeria
Nigerian Electricity Regulatory Commission (NERC)

Web: www.nercng.org
Anthony AKAH - ERRA Presidium Member

Oman
Authority for Electricity Regulation (AER)

Web: www.aer-oman.org
-no designated member at this time -

Pakistan
National Electric Power Regulatory Authority (NEPRA)

Web: www.nepra.org.pk
Naweed Illahi SHAIKH - Director – Licensing

Poland
Energy Regulatory Office (ERO)

Web: www.ure.gov.pl
-no designated member at this time -

Romania
Romanian Energy Regulatory Authority (ANRE)

Web: www.anre.ro
Romulus TATAR - Expert, Department of Regulation and Monitoring Universal Service Obligations, Vice-Chairman of the Customers/ Retail Markets Working Group

Russian Federation
Federal Antimonopoly Service (FAS)

Web:  fas.gov.ru
- no designated member at the moment -

Saudi Arabia
Electricity & Cogeneration Regulatory Authority (ECRA)

Web:  www.ecra.gov.sa
Saad H. AL SALAMAH - Director, Service Providers Affairs

Serbia
Energy Agency of the Republic of Serbia (AERS)

Web:  www.aers.rs
- no designated member at the moment -

Slovakia
Regulatory Office for Network Industries (ÚRSO)

Web:  www.urso.gov.sk
Ján KIMÁK - Specialist – Legislative and Legal Department

Turkey
Energy Market Regulatory Authority (EMRA)

Web:  www.emra.org.tr
Dilek CIVAK ERDAS - Energy Expert
Tevfik Okan SAYGILI - Energy Expert

Ukraine
National Energy and Utilities Regulatory Commission (NEURC)

Web:  www.nerc.gov.ua
Olena BONDAR - Head of Legal Ensuring of Consumers Rights Protection Division of Legal Department

United Arab Emirates
Regulatory and Supervisory Bureau for Electricity and Water of Dubai (RSB)

Web:  www.rsbdubai.gov.ae
- no designated member at the moment -

 

 

ERRA ASSOCIATE MEMBERS

Bosnia and Herzegovina
Regulatory Commission for Energy of Republika Srpska (RERS)

Web: www.reers.ba
Milan KOVACINA - Head of Legal Deparment
Velinka TOMIC - Head of Department for Administrative Issues/ Customers’ Protection Expert

Bosnia and Herzegovina
Regulatory Commission for Energy in Federation of Bosnia and Herzegovina (FERK)

Web: www.ferk.ba
Marijana MATIJEVIĆ - Head of Legal Department
Aida MULIĆ-HADŽIOSMANOVIĆ - Legal Specialist

ECOWAS Regional Electricity Regulatory Authority (ERERA)
Web: www.erera.arrec.org
Uwem THOMPSON - Communication Officer

Ghana
Public Utilities Regulatory Commission (PURC)

Web: www.purc.com.gh
-no designated member at this time -

UNMIK
Energy Regulatory Office (ERO)

Web: www.ere.gov.al
-no designated member at this time -

USA
National Association of Regulatory Utility Commissioners (NARUC)

Web: www.naruc.org
-no designated member at this time -

 



Materials

Papers prepared by the Customers and Retail Markets Working Group:

ERRA Benchmark Analysis: Identifying Different Categories of Suppliers with Public Service Obligations

  2017

The analysis was developed based on the answers received from NRA representatives from 12 ERRA member countries covering both electricity and gas retail markets:

  1. State of Market Liberalization   
  2. Types and Features of Suppliers with Public Service Obligation  
  3. Type of institution in charge for issuing licenses for the Suppliers with Public Service Obligation
  4. Process of designating Public Service Obligation           
  5. Setting retail prices of the Supplier with Public Service Obligations         
  6. Comparing retail prices of the Supplier with Public Service Obligations with market based prices
  7. Circumstances which are activating SoLR functions    

Author: Martin MARTINOSKI, MBA – Head of Energy Markets Monitoring Department, Energy Regulatory Commission, Macedonia

   

   
Benchmark Analysis: Dispute Settlement Practice and Complaint Handling Procedures in ERRA Countries    2016

The Paper aims to provide information on different understandings of dispute settlement and complaint handling procedures in ERRA countries, to compare the competencies of the national regulatory authority and other authorities regarding dispute settlement and complaint handling.

The Analysis was prepared based on information collected from 16 member organizations.

Authors:

  • Ms. Elza BERGMANE – Senior Lawyer, Energy Division of Legal Department, Public Utilities Commission (PUC) of Latvia
  • Ms. Dilek CIVAK ERDAS – Energy Expert, Energy Market Regulatory Authority (EMRA) of Turkey
   

Benchmark Analysis: Different Practices in Identifying, Categorizing and Supporting Vulnerable Consumers in ERRA Member Countries

    2015

The aim of the Benchmark Analysis is to collect and analyze the different definitions describing the category of vulnerable consumers with a special focus on different supporting methods (financial and non-financial support schemes) among ERRA countries.

For data collection a questionnaire was prepared and distributed among Working Group Members, 14 Members provided information for the analysis.

Prepared by: Romulus TATAR – Expert, Romanian Energy Regulatory Authority (ANRE)
Edited by: Zsuzsanna ÁGH – Legal Advisor, Hungarian Energy and Public Utility Regulatory Authority (HEA)

   

Benchmark Analysis: Legal Background and Regulatory Practices Handling Illegal Electricity Consumption in ERRA Member Countries

  2015

The aim of the Benchmark Analysis is to collect different legal procedures and statutory power of the regulators handling illegal consumption. Analyzing typical behavior of license holders to discover and eliminate of such consumption.

For data collection a questionnaire was prepared and distributed among Working Group Members, 17 Members provided information for the analysis.

The document contains the logical scheme of identification, corrective measures and consequences of illegal electricity consumption.

Author: Romulus TATAR – Expert, Romanian Energy Regulatory Authority (ANRE)

 

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