Benchmark Analysis on Dispute Settlement Practice and Complaint Handling Procedures

02/08/2016

The ERRA Customers and Retail Markets Working Group prepared a Benchmark Analysis on Dispute Settlement Practice and Complaint Handling Procedures in ERRA Countries. The Analysis was prepared based on information collected from 16 member organizations.

The Paper aims to provide information on different understandings of dispute settlement and complaint handling procedures in ERRA countries, to compare the competencies of the national regulatory authority and other authorities regarding dispute settlement and complaint handling.

The benchmark analysis is available here.

The analysis was prepared by: 

  • Elza BERGMANE – Senior Lawyer, Energy Division of Legal Department, Public Utilities Commission (PUC) of Latvia
  • Dilek CIVAK ERDAS – Energy Expert, Energy Market Regulatory Authority (EMRA) of Turkey