Benchmark Analysis on Switching Process by the ERRA Customer and Retail Markets Working Group
Based on the answers from 12 member organisations, Romulus Tatar (ANRE, Romania) compiled a Benchmark Analysis on Elements, steps and time-frame of the switching process in electricity market. Handling payment obligations during the switching process.
The aim of the Benchmark Analysis was to collect information about:
- how a customer can switch from a supplier to a new one;
- steps that a customer should take in order to change a supplier;
- how the payment obligations are solved during the switching process and/or after the switching process is closed (Different methods and legal requirements how the consumers should handle the remaining bill during the switching process – crediting or full payment before switching).
The document contains detailed flowcharts of the switching process by countries and is available in the ERRA Library.