Benchmark Analysis on Switching Process by the ERRA Customer and Retail Markets Working Group

10/04/2018

Based on the answers from 12 member organisations, Romulus Tatar (ANRE, Romania) compiled a Benchmark Analysis on Elements, steps and time-frame of the switching process in electricity market. Handling payment obligations during the switching process.

The aim of the Benchmark Analysis was to collect information about:

  • how a customer can switch from a supplier to a new one;
  • steps that a customer should take in order to change a supplier;
  • how the payment obligations are solved during the switching process and/or after the switching process is closed (Different methods and legal requirements how the consumers should handle the remaining bill during the switching process – crediting or full payment before switching).

The document contains detailed flowcharts of the switching process by countries and is available in the ERRA Library.

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