ERRA Customers and Retail Markets Working Group Meeting in Budapest


25 ERRA Member regulators are gathering on June 6-7 in Budapest for the ERRA Customers and Retail Markets Working Group Meeting.


The meeting is hosted by the Hungarian Energy and Public Utility Regulatory Authority (HEA) and is attended by member regulators from Bosnia and Herzegovina, Estonia, Georgia, Hungary, Lithuania, Macedonia, Moldova, Nigeria, Pakistan, Romania, Russia, Saudi Arabia, Slovakia and Turkey.


Main topics of the Working Group meeting are:

  • Roundtable Discussions: Customers/ Retail Markets Updates by Working Group Members
  • Antimonopoly and Tariff Regulation in the Public Utilities Sector in Russia
  • Similarities and Differences between Energy and Water Supply Related Customer Complaint Handling Issues and Practices
  • Calculation of the Connection Fee for End-Users of Electricity, Prescribed by the Rule Book on Methodology on Determination for the Fee for Connection to the Distribution Network
  • Regulatory Practices Handling Illegal Consumption (Consumption Without Contract)
  • Identifying the Different Categories of Suppliers with Public Obligations
  • Dispute Settlement and Complaint Handling Procedures in ERRA Countries
  • Typical Content of Proposed Contract Between End-Users and DSO in Saudi Arabia