ERRA Customer Protection Working Group met on February 3


The first CP WG meeting in 2021 was packed with country Case Studies on:

  • Illegal usage of services (electricity, gas, water) and sanctions (from Armenia, Moldova and Pakistan)
  • Strengthening customers awareness and empowerment through Price Comparison Tools (PCT’s) (from North Macedonia)


The Working Group also discussed the first steps on preparing 2 reports as per the workplan:

  • Benchmark Analysis on available PCTs among ERRA members
  • Status quo report on Customer Protection


The meeting was attended by 34 participants from 23 countries.