Customers and Retail Markets Working Group
Background
ERRA launched the Working Group on Customers and Retail Markets in June 2014. The preliminary mandate of the Working Group was from June 2014 through April 2016. The Presidium approved the continuation of the WG until April 2020.
The main focus of the WG was as follows:
- analyzing the growing and changing role energy regulators play in protecting consumer interests
- analyzing consumer protection related issues (complaint handling, dispute settlement, conditions of typical regulated supply contracts, approval of business conduct rules of DSOs and suppliers)
- consumer education and empowering consumers
- non-payment related issues
- affordability, social tariff, vulnerable consumers (identification and support)
- connecting condition of end-users to the grid
- metering and payment (settlement) related issues
- consumer choices on retail market
- supply quality measurements
- demand respond of small consumers
- smart metering issues
- universal service
The Working Group ceased its operation in 2020.
Materials
Papers prepared by the Customers and Retail Markets Working Group:
 Market Monitoring Report on Electricity Retail Market Functioning in 9 ERRA Member Countries 2018 437.43 KB
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2020 | |
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The Report is based on a sample of 9 members’ input and give insights on consumption, pricing and competition in a comprehensive and targeted manner. The analysis elaborates on a number of important indicators, inter alia:
Author: Martin MARTINOSKI, MBA – Vice-Chairman, ERRA CRM WG; Head of Department for Monitoring, Investigations and Misdemeanour, Energy and Water Services Regulatory Commission, North Macedonia |
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| Benchmark Analysis: The Procedure Applied by the NRA for Alternative Dispute Resolution (ADR) Mechanisms 356.33 KB
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2020 | |
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The analysis was developed based on the answers received from NRA representatives from 9 ERRA member countries to a questionnaire consisting of two parts:
Author: Romulus TATAR – Electricity Price Department, Romanian Energy Regulatory Authority (ANRE), Romania |
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| Market Monitoring Report on Electricity Retail Market Functioning in 10 ERRA Member Countries 2017 457.37 KB
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2019 | |
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The analysis is prepared based on the answers of 10 ERRA members and aims to detect relevant comparisons regarding electricity retail market features, switching behavior, regulation of end-user prices and household electricity prices. Author: Martin MARTINOSKI, MBA – Vice-Chairman, ERRA CRM WG; Head of Energy Markets Monitoring Department, Energy and Water Services Regulatory Commission, North Macedonia |
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2018 | |
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12 ERRA member organisations provided data based on a questionnaire. The aim of the Benchmark Analysis was to collect information about:
The document contains detailed flowcharts of the switching process by countries. Author: Romulus TATAR – Head of Electricity Prices, Romanian Energy Regulatory Authority (ANRE), Romania |
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2017 | |
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The analysis was developed based on the answers received from NRA representatives from 12 ERRA member countries covering both electricity and gas retail markets:
Author: Martin MARTINOSKI, MBA – Head of Energy Markets Monitoring Department, Energy Regulatory Commission, Macedonia |
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Benchmark Analysis: Dispute Settlement Practice and Complaint Handling Procedures in ERRA Countries 1.19 MB
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2016 | |
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The Paper aims to provide information on different understandings of dispute settlement and complaint handling procedures in ERRA countries, to compare the competencies of the national regulatory authority and other authorities regarding dispute settlement and complaint handling. The Analysis was prepared based on information collected from 16 member organizations. Authors:
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2015 | |
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The aim of the Benchmark Analysis is to collect and analyze the different definitions describing the category of vulnerable consumers with a special focus on different supporting methods (financial and non-financial support schemes) among ERRA countries. For data collection a questionnaire was prepared and distributed among Working Group Members, 14 Members provided information for the analysis. Prepared by: Romulus TATAR – Expert, Romanian Energy Regulatory Authority (ANRE) |
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2015 | |
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The aim of the Benchmark Analysis is to collect different legal procedures and statutory power of the regulators handling illegal consumption. Analyzing typical behavior of license holders to discover and eliminate of such consumption. For data collection a questionnaire was prepared and distributed among Working Group Members, 17 Members provided information for the analysis. The document contains the logical scheme of identification, corrective measures and consequences of illegal electricity consumption. Author: Romulus TATAR – Expert, Romanian Energy Regulatory Authority (ANRE) |
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Meetings
* Available for ERRA Members only!
- December 5-6, 2019 // Budapest, Hungary
- June 17-18, 2019 // Tbilisi, Georgia
- December 3-4, 2018 // Istanbul, Turkey
- May 10-11, 2018 // Tallinn, Estonia
- December 5-6, 2017 // Budapest, Hungary
- May 25-26, 2017 // Chisinau, Moldova
- November 14-15, 2016 // Skopje, Macedonia
- June 6-7, 2016 // Budapest, Hungary
- December 7-8, 2015 // Vilnius, Lithuania
- June 29-30, 2015 // Moscow, Russian Federation
- December 8-9, 2014 // Bratislava, Slovakia
- June 16-17, 2014 // Vienna, Austria – Joint meeting with ECRB
