Service Quality Indicators presentation available for ERRA members – Audio recording and PPT


The presentation by Ognjen RADOVIC – E-Control, Austria was presented during the ERRA CRM WG meeting in December 2017 and is based on the 6th CEER Benchmarking Report on the Quality of Electricity and Gas Supply, 2016 with key conclusions and recommendations. The overall goals of quality of supply regulation are to guarantee a good level of continuity of supply, voltage quality, quality and good services for energy consumers across Europe.

For the entire audio recording of the presentation please visit: (as it is available for ERRA members only, please login with your username and password)

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