service quality

Practical Guide to the Regulatory Treatment of Mini-Grids

Lead authors: Emily Chessin (Meister Consultants Group), Ryan Cook (Meister Consultants Group), Eskedar Gessesse (Meister Consultants Group), and Mauricio Solano-Peralta (Infratec Ltd.). The Practical Guide to the Regulatory Treatment of Mini-grids provides regulators with clear...
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Textbook: MONITORING ACTIVITIES OF ENERGY REGULATORY COMMISSIONS

The objective of this Textbook is to assist regulators to develop an integrated monitoring activity within their Commissions. The Textbook will help readers · to understand the objectives, the scope and nature of as...
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Case Study: Supply quality regulation in the energy industry – Hungarian case study with European outlook

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4th Benchmarking Report on Quality of Electricity Supply

The Council of European Energy Regulators (CEER) periodically surveys and analyses the quality of electricity supply in its member countries. This 4th Benchmarking Report on Quality of Electricity Supply addresses the three major aspects...
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Ukraine Country Note – Water and Wastewater Services in the Danube Region

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How to measure consumers’ expectation and satisfaction and how to use the results by the regulator (with special focus on the supply quality regulation elements)?

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Slovakia Country Note – Water and Wastewater Services in the Danube Region

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Regulation of water services: quality of service and tariff setting methodologies in Portugal

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Serbia Country Note – Water and Wastewater Services in the Danube Region

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Romania Country Note – Water and Wastewater Services in the Danube Region

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