The ERRA Customers and Retail Markets Group meets in Budapest

05/12/2019

20 member regulators gather in Budapest to participate in the ERRA Customers and Regulation Working Group Meeting on December 5-6.

The following topics are discussed during the 2-day meeting:

  • Market Monitoring Report updates
  • Customers rights to generate electricity and transfer self-generated electricity into the grid
  • Jurisdiction of NRA over supply contracts among eligible final consumers and suppliers
  • Action that must be taken in case of error in meter reading or technical fault in the meter
  • Online Agreements
  • Data and information exchange between the network operator and suppliers/ traders (regarding meter reading and billing in normal operation and during the consumers switching process)
  • Procedure for granting compensation to consumers in case of low service quality performance of DSO (with special attention on consumer’ equipment damages due to serious Voltage deviations)