The ERRA Customers and Retail Markets Group meets in Budapest


20 member regulators gather in Budapest to participate in the ERRA Customers and Regulation Working Group Meeting on December 5-6.

The following topics are discussed during the 2-day meeting:

  • Market Monitoring Report updates
  • Customers rights to generate electricity and transfer self-generated electricity into the grid
  • Jurisdiction of NRA over supply contracts among eligible final consumers and suppliers
  • Action that must be taken in case of error in meter reading or technical fault in the meter
  • Online Agreements
  • Data and information exchange between the network operator and suppliers/ traders (regarding meter reading and billing in normal operation and during the consumers switching process)
  • Procedure for granting compensation to consumers in case of low service quality performance of DSO (with special attention on consumer’ equipment damages due to serious Voltage deviations)

More information on the meeting webpage (available for ERRA Members only):