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  • Contract regulation, supplier and consumer rights and obligations
  • Role of NRAs in energy billing
  • Consumer empowerment (information, education, comparison tools)
  • DSO, TSO, Supplier websites and applications that consumers access
  • Role of NRAs in billing complaints
  • Good practices of energy suppliers for the benefit of energy consumers (including vulnerable customers) - examples and the role of the NRA.
  • Roles and obligations of service providers towards consumers (commercial quality, complaint handling, information provided to consumers)
  • Regulatory tools ensuring/increasing the independence of DSOs in the event of ownership, legal and accounting unbundling.
  • Division of customer protection responsibilities between the NRA and other public institutions (map of institutions).
  • Monitoring energy prices on the retail market.
  • The place of sub-consumers in the electricity supply system and the protection of their rights.
  • Advantages and disadvantages of Smart Metering
Please mark those topics you are ready to volunteer for presentation.(Required)
Please choose a topic for next CP COM Report(Required)
Please mark those topics you are ready to volunteer for report drafting.(Required)

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Energy Regulators Regional Association (ERRA)

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