2026-28 Workplan form for ERRA Customers in Energy Transition Committee (CET COM)

We would like to encourage you to propose topics to the ERRA Customers in Energy Transition Committee's (CET COM) Workplan for 2026-2028 that are relevant to your work and of interest to the committee. We rely on your valuable contributions and would appreciate receiving your ideas by June 30.

Instruction manual:

Please list at least 1 topic that you would like to propose for the Committee Workplan, in line with the Committee scope (see below).
Please indicate the format of your proposed topic (see formats below) and your possible role.
Please provide a description of your topic in 2-3 sentences.

AD. 1 Scope of the Customers in Energy Transition Committee (CP COM):

Area A: Market Structure and its Evolution	Area B: Protection of Vulnerable Groups and Service Providers' Obligations	Area C: Consumer Engagementand Regulatory Nudging/ Empowerment	Area D: Functioning of Independent Regulatory Authorities
Retail market evolution: contract types (incl. dynamic contracts), new operators (suppliers, aggregators, ESCo) Energy transition effects on consumers: energy sharing and energy communities, prosumers Electromobility and its implications for consumption behaviourand consumer protection	Protection frameworks for vulnerable consumers, households, and small and medium enterprises Commercial quality standards, complaint handling procedures, and redress mechanisms Information obligations and transparency requirements towards consumers Contractual rules, breaches management, and Supplier of Last Resort (SOLR) mechanisms	Consumer information, education programs, and comparison tools development Role and jurisdiction of regulators in normal situations and in emergency contexts Alternative Dispute Resolution (ADR) systems and consumer protection enforcement	Legal proceedings of regulatory bodies Mandate/jurisdiction of NRAs Independence-related issues

AD. 2 Available Session Formats:

Case study (CS) – short presentation of a specific regulatory example/solution + Q&A.
Roundtable (RT) – brief country updates + open discussion.
Report (R) – written benchmarking/ research / position paper (1 per 2-year workplan).
Leading Presentation (LP) – in-depth intro to a topic, often by an external speaker.
Discussion (D) – short free exchange among members.
Regulatory Story (RS) – short written piece via the Research Unit with the help of NRA.

Thank you for your ideas!

Name(Required)

Title First Last

Please indicate your organization and country(Required)

Email for clarifications(Required)

Proposed topic 1(Required)

Please propose at least 1 topic.

Topic 1 topical area(Required)

Please indicate the topical area.

Topic 1 proposed format(Required)

Please indicate the proposed topic format.