Annual Report on the Results of Monitoring the Internal Electricity and Natural Gas Markets in 2017 - Consumer Empowerment Volume

This Market Monitoring Report (MMR), which is in its seventh edition and covers the year 2017, consists of four volumes respectively on: the Electricity Wholesale Market, the Gas Wholesale Market, the Electricity and Gas Retail Markets, and Customer Empowerment. It covers the EU MSs and, for selected volumes like this one, Norway.
The Consumer Empowerment Volume reviews the levels of consumer protection in the European electricity and gas markets6 from the perspective of the final household consumer. Through a series of indicators, it provides empirical evidence of consumer protection and engagement across European energy markets.