Benchmark Analysis: Dispute Settlement Practice and Complaint Handling Procedures in ERRA Countries

The Paper aims to provide information on different understandings of dispute settlement and complaint handling procedures in ERRA countries, to compare the competencies of the national regulatory authority and other authorities regarding dispute settlement and complaint handling.

The Analysis was prepared based on information collected from 16 member organizations.


Bergmane, Elza; Civak Erdas, Dilek

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