22 regulators of the ERRA Customer Protection Working Group (CP WG) provided data to map their duties and powers, with emphasis on consumer protection, and to offer a quick glimpse into their retail markets of electricity and natural gas.

Author: dr. Viktor SZILÁGY, Vice-Chairman of the ERRA Customer Protection Working Group, International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (HEA), and co-author Ms. Tata PIRASHVILI, Chief Specialist of the Consumers’ Complaints Department, Georgian National Energy and Water Supply Regulatory Commission (GNERC).