ERRA Customer Protection Working Group: A Status Quo Report

  • Version
  • Download 135
  • File Size 1.24 MB
  • File Count 1
  • Create Date 2021-06-28
  • Last Updated 2021-09-07

ERRA Customer Protection Working Group: A Status Quo Report

22 regulators of the ERRA Customer Protection Working Group (CP WG) provided data to map their duties and powers, with emphasis on consumer protection, and to offer a quick glimpse into their retail markets of electricity and natural gas.

Author: dr. Viktor SZILÁGY, Vice-Chairman of the ERRA Customer Protection Working Group, International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (HEA), and co-author Ms. Tata PIRASHVILI, Chief Specialist of the Consumers’ Complaints Department, Georgian National Energy and Water Supply Regulatory Commission (GNERC).