Status review of the definitions of vulnerable customer, default supplier and supplier of last resort
This document (E09-CEM-26-04) is an ERGEG status review of the definitions of
vulnerable customer, default supplier and supplier of last resort.
This report should be considered as an analysis of the state of play in the ERGEG
member and observer countries as regards these issues and Article 3 obligations
in the Electricity and Gas Directives (2003/54/EC and Directive 2003/55/EC,
respectively). This work was undertaken following a request from the first Citizens’
Energy Forum in London in October 2008.
European Regulators Group for Electricity and Gas (ERGEG)
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