This paper presents a set of key messages on customer-DSO interactions. It looks at the changing regulatory framework following the adoption of the Clean Energy for All Europeans Package and particularly the relevant consumer and DSO provisions. Different use cases on how DSOs interact with their customers are presented. These include: a) Arranging a grid connection, b) Providing relevant data (e.g. consumption data through smart metering), c) communication (e.g. in case of disturbances or outages), d) Facilitating data exchanges with third parties, e) Enabling new and innovative services and helping customers to become active and reap the benefits of the energy transition.