Evaluation of the ERRA Water Training Course 2024

Dear Participant,

Thank you for participating in ERRA's Training Course: Fundamentals of Water Utility Regulation. Organising educational programs is a complex task, thus your evaluation and views expressed below are essential in improving future programs.

Please be as honest with your opinion as possible. You might want to check more than one answer where relevant. Also, please feel free to add your comments to any of the questions below. Thank you for your time!

Name(Required)

First Last

I. PROGRAM EVALUATION

1. Do you feel that you had sufficient information about the aims and content of the course?(Required)

Yes

Comment (please insert below)

Comment:

2. Did you receive sufficient technical information regarding the arrangements?(Required)

Yes

Comment (please insert below)

Comment:

3.1 Did you participate in any other non-ERRA course?(Required)

Yes

Comment (please insert below)

Comment:

3.2 If yes, how did that program compare with ERRA’s?(Required)

ERRA’s course was of lower standards

ERRA’s course was of higher standards

They were about the same standards

Comment (please insert below)

Comment:

I. PROGRAM EVALUATION

4. Do you feel that the pre-course introductory online session (October 2, 2024) was useful and set the basics for the course?(Required)

Yes

Did not attend

Comment (please insert below)

Comment:

5. Do you feel the course was:(Required)

under-scheduled (not enough covered for the amount of time)

about right (the time allowed for an in-depth learning)

over-scheduled (too much work/information per given time)

Comment:

6. Did you find the subject material to be at a level:(Required)

too basic for you

comfortable for you

too advanced for you

mixed (some parts of the course were too basic while the others were too advanced)

Comment:

7. The most important thing you learned during this course was:(Required)

8. Please indicate how participation in this program will impact your daily work duties and responsibilities. (Please note topic and impact.)(Required)

III. COURSE INSTRUCTORS

9. Please list those instructors whose input was the most useful for you and let us know why:

10. Please indicate the usefulness of the topics in reaching the program objectives by using a scale of 5 to 1:(Required)

	5 (strongly agree)	4	3	2	1 (strongly disagree)
Fundamentals of water utility regulation (Kis)
Principles of economic regulation (Kisvárdai)
Country case study: Water utility regulation in North Macedonia (Nelkova-Chuchuk)
Licensing of operators and enforcement of regulatory decisions (Kisvárdai)
Team assignment (Kis)
Customer engagement and protection (Kisvárdai)
Introduction to price regulation (Berisha)
Tariff structures (Kis)
Case study: Tariff setting in North Macedonia (Nelkova-Chuchuk)
Country case study: Tariff setting in Latvia (Codare-Plaude)
The regulator's game (Kis)
Introduction to water utility benchmarking (Kis)
Country case study: Benchmarking in Portugal (Rodrigues)
Seasonality of service considerations (Kis)
Country Case study: regulatory approach to seasonality in Portugal (Rodrigues)

11. Please evaluate Instructors by using a scale of 5 to 1:(Required)

	5 (strongly agree)	4	3	2	1 (strongly disagree)
András Kis, Course Director
Ardian Berisha, ERRA
Dace Codare-Plaude, Latvia
Gábor Kisvárdai, Hungary
Andrijana Nelkova-Chuchuk, North Macedonia
Susana Rodrigues, Portugal

12. Please add any additional comments regarding the instructors.

IV. GENERAL QUESTIONS ON THE TRAINING

13. What were the strengths of the course?(Required)

14. What were the weaknesses of the course?(Required)

15. In your opinion, what would be useful improvements to the course?

V. GENERAL QUESTIONS

With the following questions we are trying to understand the decision-making mechanism of the organizations and by showing your answers below, you will help us improve the scheduling of our trainings.

16.1 How did you first hear about the training?(Required)

Comment:

16.2 When did you first hear about the training?(Required)

More than 4 months before the training

Between 1-4 months before the training

Less than a month before the training

16.3 What was the timing of the final decision (=commitment to pay the registration fee) to participate in the training?(Required)

Before the registration via ERRA website

In the same moment as registration via ERRA website

After the registration via ERRA website

16.4 When did you take the final decision/decision was made by your superior (=internal approval) to attend the training?(Required)

More than 4 months before the training

Between 1-4 months before the training

Less than a month before the training

17. What is your overall rating for this course (5 (great) - 1 (not satisfactory at all)).(Required)