Energy Regulatory Office (ERO)

Energy Regulatory Office (ERO)

Kosovo *
(*This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo Declaration of Independence.)

Sectors Regulated:

Electricity, Natural Gas, District Heating
  • Str.Bekim Fehmiu (Ex-Fazita Building), 2nd FLoor
    1000 Pristina, Kosovo
  • +381 38 247 615

Regulatory Authority General Information

  • Joined ERRA in 2005
  • Established in 2004


  • Legal basis/ mandate
  • Law on the Energy Regulator (Law No. 03/L-185), Law on Energy (Law 03/L-184) and Law on Electricity (Law No. 03/L-201).
    The amended Energy Laws are adopted by the Assembly of Kosovo and has entered into force from 01.12.2010.
    Law on District Heating (Law No. 03/L-116) in force from 20 November 2008.
    Law on Natural Gas (Law No. 03/L-133) in force from 02.11.2009.
  • Responsibilities
  • ERO is responsible for establishment and enforcement of a regulatory framework for the energy sector (electricity, district heating and natural gas) in Kosovo, ensuring non-discrimination, effective competition, and the efficient functioning of energy market.
    The responsibilities of the Energy Regulatory Office are set with Law on Energy Regulator (Law No. 03/L-185) and are exercised through:
    – issuing, modifying, revoking licenses for energy activities, and monitoring such licensed energy activities;
    – issuing authorizations for construction of new generating capacities;
    – approving tariffs and pricing methodology for regulated activities;
    – settlement of disputes between licensees and customers, etc.
  • Authorities
  • Independence: ERO is an independent agency established by the Assembly of Kosovo.
  • Reports to: Assembly of Kosovo, by submitting annual report and budget for review.
  • Appeal process: The decisions, acts or rules issued by Energy Regulatory Office can be appealed to Administrative court.

Organisational Structure

  • Organigram
  • Organigram: ERO Kosovo (2021)
  • Internal Structure
  • The Board of ERO is comprised of five members. The term for appointed members is 5 years. The Chairman of the Board is representing the Energy Regulatory Office before third parties.
    ERO of Kosovo consists of 5 departments as follows:
    – Legal and Licensing Department;
    – Consumer Protection Department;
    – Energy Market Department;
    – Pricing and Tariffs Department;
    – District Heating and Gas Department
    All departments are supported by Administration Unit.
  • Working Employees
  • • Decision-Making Level: 5
  • • Total Number of Employees: 23
  • Budget
  • Starting from 2007, ERO had achieved its financial independence and self-sustainability by financing its activities from licensing fees.