Member Profile

Croatian Energy Regulatory Agency (HERA)

  •  Ulica grada Vukovara 14
     10000 Zagreb, Croatia
  •  +385 1 632 3777

Sectors Regulated:

  • Electricity
  • Natural Gas
  • LPG
  • District Heating
  • Oil and Liquid Fuel

ERRA Membership

  • Joined ERRA in 2002


  • Established in 2002


  • Legal basis
  • Act on the Regulation of Energy Activities (“Official Gazette”, No. 120/12)

    Energy Act (“Official Gazette”, No. 120/12,14/14, 95/15, 102/15)

    Act on the Electricity Market (“Official Gazette”, No.  22/13, 95/15, 102/15)

    Act on the Gas Market (“Official Gazette”, No. 28/13,14/14)

    Act on the Oil and Oil Derivatives Market (“Official Gazette”, No. 19/14)

    Act on Production, Distribution and Supply of Thermal Energy (“Official Gazette”, No. 80/13,14/14,102/14)

    Act on Energy Efficiency (“Official Gazette”, No. 127/14)

  • Responsibilities
  • Consent to energy undertakings for construction of direct lines.
  • Authorities
  • Independence: HERA is founded as an autonomous, independent and non-profit public institution

    Supervised by: the Government and the Parliament

    Reports to: the Croatian Parliament

    Appeal process to: the Ministry of Economy (regarding licenses) and the Administrative Court (decisions resolving disputes / connection to and use of network)

Organisational Structure

  • Organigram
  • Internal Structure
  • HERA performs the duties within its jurisdiction within the following structural units:

    1. The Board of Commissioners of HERA,

    2. HERA’s Technical Services:

    2.1 Electricity Division,

    2.2 Gas and Oil Division,

    2.3 Thermal Energy Division,

    2.4 Legal Affairs and Consumer Protection Division,

    2.5 Support Services Division

  • Working Employees
  • Number of Commissioners: 5
  • Number of Staff: 57
  • Budget
  • Funds for financing the work of the Croatian Energy Regulatory Agency are to be secured from the following sources:

    income from its own activities (based on charging non-recurring fees and compensations: licensing, dispute settlements, opinions and other energy related regulatory activities);

    the amount of 0.05% from the total annual income realized in the previous year by the energy undertakings which carry out one or more energy activities based on the license for carrying out energy activities.

Population: 4 313 707 (2016 est.)

GDP / Capita: $ 11 858 (2016 est.)

Territory: 56 594 km2 (127. in World rank)

Information will be uploaded soon.