22 regulators of the ERRA Customer Protection Working Group (CP WG) provided data to map their duties and powers, with emphasis on consumer protection, and to offer a quick glimpse into their retail markets of electricity and natural gas:
- Section I: NRAs and their Jurisdiction
- Section II: Retail Markets of Electricity and Natural Gas
- Section III: Customer Protection
ERRA would like to express its utmost appreciation to the author dr. Viktor Szilágy, Vice-Chairman of the CP WG; MEKH Hungary for his dedicated work in preparing this report and co-author Ms. Tata Pirashvili, GNERC Georgia and those CP WG members who provided data for this report for their time and contribution.