The ERRA Customer Protection Working Group prepared its first publication on the status quo of its members


22 regulators of the ERRA Customer Protection Working Group (CP WG) provided data to map their duties and powers, with emphasis on consumer protection, and to offer a quick glimpse into their retail markets of electricity and natural gas.

ERRA would like to express its utmost appreciation to the author dr. Viktor Szilágy, Vice-Chairman of the CP WG; HEA Hungary for his dedicated work in preparing this report and co-author Ms. Tata Pirashvili, GNERC Georgia and those CP WG members who provided data for this report for their time and contribution.

More information on the scope of work of the ERRA CP WG:


ERRA Customer Protection Working Group: A Status Quo Report (June 2021)