The latest report on Regulation of Electricity Supply Contracts by the ERRA Customer Protection Committee (CP COM) explores how electricity supply contracts are regulated across ERRA Member jurisdictions, highlighting shared approaches and national differences in practice.
Electricity supply contracts are at the core of the relationship between suppliers and customers, making transparent and effective regulation essential for strong consumer protection and well-functioning energy markets.
The report is based on contributions from 12 ERRA Members and covers:
- regulatory frameworks governing electricity supply contracts and the authorities responsible for setting and enforcing the rules
- pre-contractual obligations, contract conclusion, modification, and termination procedures
- the role of National Regulatory Authorities in compliance monitoring, dispute resolution, and customer protection
- contract templates, model terms, sanctions, and enforcement practices
- common consumer complaints, infringement cases, and regulatory challenges encountered by NRAs
- comparative experiences and national approaches across ERRA Member jurisdictions
The report was prepared by a Team of Authors based on answers received from 12 members of the ERRA Customer Protection Committee:
- Ms. Alexandra DIALA, Expert, Romanian Energy Regulatory Authority (ANRE)
- Ms. Nicoleta DINESCU, Expert, Romanian Energy Regulatory Authority (ANRE)
- Ms. Biljana JADROVSKA PANOVA, Head of Investigations and Misdemeanor Unit in the Sector for Monitoring, Investigations and Misdemeanor, Energy, Water Services and Municipal Waste Management Services Regulatory Commission (ERC), North Macedonia
- Ms. Ana NEBIERIDZE, Senior Lawyer, Georgian National Energy and Water Supply Regulatory Commission (GNERC)
- Supervising Editor: Dr. Viktor SZILÁGY, Vice-Chairman of the ERRA CP COM, International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
