Are you facing challenges when communicating regulatory policy and building long-term trust as regulator? Is your institution’s credibility challenged due to difficult decisions you had to take? Do you find it difficult to identify all stakeholders including from civil society groups and/or industry lobbies?
Look no further - ERRA’s two-day course will cover the fundamentals of stakeholder engagement and communication focusing on stakeholder mapping, building trust through various engagement techniques, using appropriate tools and media as well as crisis communication and conflict resolution
Why does effective communication matter?
- Regulatory policy is complex and needs to be communicated in a manner that is understandable for a wide group of stakeholders;
- It is critically important for regulatory credibility and policy implementation;
- Communication is often overlooked, leading to resistance to regulatory policy or even failure of sector reforms.
The course eligible for 5 CER credits. Please refer to the Certified Energy Regulator (CER) Programme for more details.
The program is available to classroom and remote participants parallel. Thus, if you cannot travel to Vienna for any reason, you do not need to miss this unique learning opportunity, you can sign up for online participation.
Course Agenda
- Principles of Regulatory Communication
- Public Communication Basics
- Communication Strategies and Action Plans
- Mass Media Communication and the Message Design Logic
- Energy Policy Communication: Digital Options for Communicating Energy Policy
- Best Practices for Public Consultation Workshops
- Crisis Communication for Regulators
- Case Study on Tariff Increase Communication in North Macedonia
- Case Study on Communicating Energy Policy in Nigeria
- Group work on Designing a Communication Campaign
For detailed agenda please contact the ERRA Secretariat.
Course Faculty Team
Marina Uzunov
Course Instructor
Energy, Water Services and Municipal Waste Management Services Regulatory Commission of North Macedonia
Registration
Early-Bird Rates
ERRA Full Members
ERRA Associate Members
Non-ERRA Members
Standard Rates
ERRA Full Members
ERRA Associate Members
Non-ERRA Members
Travelling to Austria
Visa
Please verify the visa requirements of Austria by contacting the Austrian Embassy in your country. The list of diplomatic missions is available here: https://www.bmeia.gv.at/en/embassies-consulates. The list of countries whose citizens do not require visas to enter Austria can be found at: https://www.bmi.gv.at/202/Fremdenpolizei_und_Grenzkontrolle/Visumpflichtige_Laender/start.aspx.
In case you need an entry visa, please immediately contact the ERRA Secretariat! To prepare a visa invitation letter for you, please send us your passport copy and indicate the Embassy where you are applying for the visa.
Venue
University of Vienna (Universität Wien)
Universitätsring 1, 1010 Wien, Austria
Hybrid Format
The program is available to classroom and remote participants parallel. Thus, if you cannot travel to Austria for any reason, you do not need to miss this unique learning opportunity, you can sign up for online participation.
