Customers Sector UpdatesCustomers Sector UpdatesCustomers Sector UpdatesCustomers Sector Updates
  • About Us
    • What is ERRA
    • Organisation
      • Presidium
      • ERRA Secretariat
      • Strategic Advisory Board
      • Honorary Members
    • ERRA Members
    • Activity Reports
    • Vacancies
  • Member Activities
    • Electricity Markets and Economic Regulation Committee
    • Energy Transition Committee
    • Gaseous Fuels Markets and Economic Regulation Committee
    • Customer Protection Committee
    • ERRA Newsletters: Members’ News
  • Events & Trainings
    • Public Events & Trainings
    • General Information on Trainings
    • Internal ERRA Events
  • Knowledge Base
    • E-Library
    • ERRA Regulatory Research Award
    • Login
    • Register
    • My Account
    • Logout
✕
Customers Sector Updates

This section presents latest updates from ERRA Customer Protection Committee together with news on customer protection issues as provided by our members or partners.

ERRA Regulatory Story of the Quarter: RAAEY’s Digital Tools to Educate and Empower Consumers

Digitalization is transforming energy markets. Greece’s RAAEY leverages online tools to enhance transparency, streamline processes, and boost efficiency for market participants.
Read More

ACER Country Sheets: Market Monitoring 2023

The ACER Country Sheets present key metrics on retail electricity markets across EU Member States for the year 2023. They give insights into the level of consumer participation at the retail level.
Read More

CEER Report: Beyond the Crisis – Consumer Protection and Market Measures for Better Functioning Markets

The Council of European Energy Regulators (CEER) released its new report Beyond the Crisis: Consumer Protection and Market Measures for Better Functioning Markets. The report examines the measures implemented across Europe to address the challenges posed by the recent energy crisis and reflects on the lessons learned to create more consumer-centric energy markets.
Read More

IREC Paper: Model Interconnection Procedures 2023 Edition

Interconnection is one of the biggest obstacles to the expansion of distributed energy resources (DERs). As demand for clean energy accelerates, utilities face a glut of requests to connect DER projects to an already saturated electric grid. Without up-to-date rules tailored to current clean energy technologies and the latest best practices for integrating them on the grid, it can take months or years to bring new projects online. 
Read More

CEER Paper on Regulatory Frameworks for European Energy Networks 2023

The paper provides information on the existing flexibility related data exchange that DSO's are involved with and identifies possible future involvement which also may require NRAs’ attention, while outlining some of the recent and ongoing developments at EU level.
Read More

ERRA Regulatory Story of the Quarter: New Gas Monitoring Platform & AI Innovation Project at ANRE Romania

ERRA Regulatory Story of Q4 highlights the latest updates from ANRE Romania on Natural Gas Market reporting & Monitoring Platform and Online Tool for Changing the Supplier of electricity and natural Gas at the National Level (POSF) with AI Application.
Read More

CP WG Report on New Phenomena in the Energy Markets

The report examines the regulatory landscape for energy prosumers, citizen energy communities, as well as peer-to-peer trading and energy sharing across various ERRA member countries.
Read More

“Beyond the Crisis” – CRE France Symposium

Re-thinking the design of power markets with focusing on 1) Wholesale Prices 2) Investments 3) Consumers.
Read More

CP WG Report on Mitigating Impacts of Pandemic and High Energy Prices (2019 – 2022 Q1)

The report explores various regulatory and policy responses to pandemic recovery-driven market and supply chain shocks as well as the early stage of the crisis in the energy sector.
Read More

Press Release: ERRA provides financial support for Ukraine’s energy sector

The donation through the Ukraine Energy Support Fund will be used to purchase vital emergency energy equipment and fuels to ease the hardship of Ukrainian people in anticipation of the most challenging winter in decades.
Read More
ERRA Publication: Smart Meter Penetration

ERRA Report on Smart Meter Penetration in Select ERRA Member Countries

The analysis is an update of the 2020 version and provides some new comparisons on the role of smart meters in different countries’ electricity markets, leading to identify recommendations towards this hot topic.
Read More
CP WG Publication: Price Comparison Tools (PCT)

Price Comparison Tools – new publication by the ERRA Customer Protection Working Group

ERRA CP WG issued a report on Price Comparison Tools to detect availability and features of PCTs as prerequisite for efficient electricity/ gas retail markets functioning.
Read More
12
12

Share

Energy Regulators Regional Association (ERRA)

Logodi utca 44/B, 1012 Budapest, Hungary
+36 1 477 0456 (landline) | +36 70 392 5986 (mobile)
secretariat(at)erranet.org

Follow us

            

© ERRA 2025 | Privacy Policy | ERRA Events Policy
      We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok