Following the restructuring of ERRA's Working Bodies in May 2026, the Customer Protection Committee (CP COM) was renamed to Customers in Energy Transition Committee (CET COM).

Scope of Work

Area A: Market Structure and its Evolution Area B: Protection of Vulnerable Groups and Service Providers' Obligations Area C: Consumer Engagementand Regulatory Nudging/ Empowerment Area D: Functioning of Independent Regulatory Authorities
  • Retail market evolution: contract types (incl. dynamic contracts), new operators (suppliers, aggregators, ESCo)
  • Energy transition effects on consumers: energy sharing and energy communities, prosumers
  • Electromobility and its implications for consumption behaviourand consumer protection
  • Protection frameworks for vulnerable consumers, households, and small and medium enterprises
  • Commercial quality standards, complaint handling procedures, and redress mechanisms
  • Information obligations and transparency requirements towards consumers
  • Contractual rules, breaches management, and Supplier of Last Resort (SOLR) mechanisms
  • Consumer information, education programs, and comparison tools development
  • Role and jurisdiction of regulators in normal situations and in emergency contexts
  • Alternative Dispute Resolution (ADR) systems and consumer protection enforcement
  • Legal proceedings of regulatory bodies
  • Mandate/jurisdiction of NRAs
  • Independence-related issues

Publications by the former Customer Protection Committee (CP COM)

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Report

Regulation of Electricity Supply Contracts

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Benchmarking Report

Legal Actions and Processes of National Regulatory Authorities

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Benchmarking Report

New Phenomena in the Energy Markets: Prosumers, Energy Communities, Peer-to-Peer Trading and Sharing

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Report

Mitigating Impacts of Pandemic and High Energy Prices (2019 – 2022 Q1)

Customers in Energy Transition Committee

Benchmarking Analysis

Available Price Comparison Tools (PCTs) among ERRA Members

Customers in Energy Transition Committee

2021

Status Quo Report