Committee Leaders
Mr. Margus Kasepalu
Committee Chair
Head of Department of Energy and Infrastructure
Estonian Competition Authority
Estonian Competition Authority
Dr Viktor Szilágy
Committee Vice-Chair
International Expert for Energy
Hungarian Energy and Public Utility Regulatory Authority
Hungarian Energy and Public Utility Regulatory Authority
Publications
Scope of Work
- Consumer protection with focus on consumer groups (vulnerable consumers, household consumers, small and medium enterprises and the ways of their protection)
- Structures of the retail market and their evolution, roles of the market participants (type and variety of offered contracts, subsidies, suppliers, aggregators, energy communities, price liberalization and regulation, electromobility)
- Roles and obligations of service providers towards consumers (commercial quality, complaint handling, information provided to consumers)
- Consumer empowerment (information, education, comparison tools)
- Role and jurisdiction of the regulators, and the legal framework in case of normal situation and in emergency (general role, role in consumer protection, ADR, contractual roles, rules of contractual breaches, SOLR, mitigation of the effects of a crisis)