Customers

2022-10-13

CP WG Report on Mitigating Impacts of Pandemic and High Energy Prices (2019 – 2022 Q1)

The report explores various regulatory and policy responses to pandemic recovery-driven market and supply chain shocks as well as the early stage of the crisis in the energy sector.
2022-09-06

Press Release: ERRA provides financial support for Ukraine’s energy sector

The donation through the Ukraine Energy Support Fund will be used to purchase vital emergency energy equipment and fuels to ease the hardship of Ukrainian people in anticipation of the most challenging winter in decades.
2022-03-28
ERRA Publication: Smart Meter Penetration

ERRA Report on Smart Meter Penetration in Select ERRA Member Countries

The analysis is an update of the 2020 version and provides some new comparisons on the role of smart meters in different countries’ electricity markets, leading to identify recommendations towards this hot topic.
2021-10-26
CP WG Publication: Price Comparison Tools (PCT)

Price Comparison Tools – new publication by the ERRA Customer Protection Working Group

ERRA CP WG issued a report on Price Comparison Tools to detect availability and features of PCTs as prerequisite for efficient electricity/ gas retail markets functioning.
2021-06-28
CP WG Publication: Status Quo Report

The ERRA Customer Protection Working Group prepared its first publication on the status quo of its members

22 regulators of the ERRA Customer Protection Working Group (CP WG) provided data to map their duties and powers, with emphasis on consumer protection, and to offer a quick glimpse into their retail markets of electricity and natural gas.