Customer Protection Committee Meetings
April 9-10, 2025
Chisinau, Moldova (physical only)
Hosted by the National Agency for Energy Regulation (ANRE) of Moldova
Chisinau, Moldova (physical only)
Hosted by the National Agency for Energy Regulation (ANRE) of Moldova
Workplan of the CP COM for 2024-2026
Day 1 - Wednesday, April 9, 2025
Day 2 - Thursday, April 10, 2025
09:40Get-together in the venue
10:00Welcome
- Ms. Violina ȘPAC, Director, National Agency for Energy Regulation (ANRE), Moldova
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
10:10Country Updates on latest energy news related to customer protection
- Short presentations by CP COM Members based on a template
- Roundtable discussion
12:00Lunch break
13:00Country Updates – cont’d
- Short presentations by CP COM Members based on a template
- Roundtable discussion
14:00Facilitating the 24 hours supplier switch
- Case study by Ms. Alexandra DIALA, Expert, Retail Electricity Market Department, Romanian Energy Regulatory Authority (ANRE)
- Q&A
14:40Coffee break
15:00Scope of public service obligations of energy suppliers
- We are seeking for at least 2 volunteers for country case studies on the topic
- Q&A
16:00Status of the Report by the CP COM on Legal Actions and Processes of NRAs
- Mr. Viktor Szilágy, International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH); ERRA CP Committee Vice-Chair
- Q&A
16:45End of Day 1
Group Dinner
ANRE Moldova is inviting all guests to a dinner outside the city. The travel time is approximately 1 hour, bus transportation will be provided for the group. More details will be shared at a later stage.
08:40Get-together in the venue
09:00NRA’s internal structure and their attributions
- Short presentations by CP COM Members based on a template
- Roundtable discussion
10:30Technical break
10:45NRA’s internal structure and their attributions – cont’d
- Short presentations by CP COM Members based on a template
- Roundtable discussion
11:15Service quality remote control by NRA
- Case study by Ms. Tatia Pirashvili, Chief Specialist of the Consumers’ Complaints Department, Georgian National Energy and Water Supply Regulatory Commission (GNERC)
- Q&A
12:00Update on ERRA activities & AOB
- Ms. Krisztina CSOMBOR, Senior Program Manager, ERRA Secretariat
12:15Meeting Concludes & Lunch
Registration
Registered Participants
Updated on March 5
- Ms. Lusine Aleksanyan, Chief Specialist of Application Review Division, Public Services Regulatory Commission (PSRC), Armenia
- Ms. Jonida Babaj, Head of Sector, Customer Care Department, Albanian Energy Regulatory Authority (ERE)
- Mr. Moussa Fateh, In Charge of Studies, Electricity and Gas Regulatory Commission (CREG), Algeria
- Mr. Iulian Guzun, Head of Misdemeanors Section, National Agency for Energy Regulation (ANRE), Moldova
- Mr. Margus Kasepalu, Chairman of the CP WG; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Ms. Alba Malo, Head of Sector, Customer Care Department, Albanian Energy Regulatory Authority (ERE)
- Ms. Tatia Pirashvili, Chief Specialist of the Consumers’ Complaints Department, Georgian National Energy and Water Supply Regulatory Commission
- Ms. Karima Sadou, Head of Consumer and Conciliation Department, Electricity and Gas Regulatory Commission (CREG), Algeria
- Ms. Natalia Savca, Head of the Legal Department, National Agency for Energy Regulation (ANRE), Moldova
- Mr. Alexandros Smirniotis, Energy Expert, Regulatory Authority for Energy, Waste and Water (RAAEY), Greece
- Mr. Viktor Szilágy, Vice-Chairman of the CP WG; International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
Travelling to Moldova
Visa
If you need a visa to Moldova, we highly recommend you start your visa procedure as soon as possible at the relevant Embassy in your country. You can check on this webpage if you need visa or not to enter Moldova.
In case you need a visa invitation letter please contact the ERRA Secretariat immediately by providing your passport copy and indicating the Embassy where you will be applying for the visa or if you are eligible for eVisa.
Venue/ Logistics
Richmond Hotel
115 Columna Street, Chisinau, Moldova | Website >>
The hotel is offering a 15% discount per room for our guests.
- To obtain the discount, guests must book their room by emailing info@richmond.md and mentioning that they are attending the ANRE meeting.
- Important: The discount does not apply to reservations made through Booking.com or other similar platforms.
Hotels nearby
- Radisson Blu Leogrand Hotel | Website >>
- Mercure Chisinau Center Jazz Hotel | Website >>
- Bristol Central Park Hotel | Website >>
- Nobil Luxury Boutique Hotel | Website >>
Airport transfers
- The airport is located 14 km from the city center.
- Public transport: Trolleybus No. 30 runs from 06:00 – 23:27.
- Taxi services are available.
- Free airport transfer: We can arrange transportation from the airport to the hotel. To organize this, please provide flight details and arrival times for each guest. Our team will meet them at the airport exit.
Group Dinner
On April 9, ANRE Moldova is inviting all guests to a dinner outside the city. The travel time is approximately 1 hour, bus transportation will be provided for the group.
Past Meetings
January 28 , 2025 // Online
Tuesday, January 28
10:00Welcoming comments
- Mr. Margus Kasepalu, Head of Department of Energy and Infrastructure, Estonian Competition Authority; ERRA CP Committee Chairman
10:05Introduction of ERRA Senior Regulatory Specialist and ERRA Secondee
- Ms. Krisztina Csombor, Senior Program Manager, CP COM Coordinator, ERRA Secretariat
- Mr. Luca Lo Schiavo, ERRA Senior Regulatory Specialist
- Mr. Onur Uyanusta, Energy Expert, Energy Market Regulatory Authority (EMRA), Türkiye
10:15Practical aspects of supplier switching
- Case Study of Poland by Ms. Zofia Janiszewska, Advisor to the President, Department of Markets Development and Consumer Issues, Energy Regulatory Office (URE), Poland
- Case Study of Moldova by Mr. Iulian Guzun, Head of Misdemeanors Section, National Agency for Energy Regulation (ANRE), Moldova
- Discussion
11:05Conditions of termination and restoration of the electricity supply to the consumer
- Case Study of Armenia by Ms. Lusine Aleksanyan, Chief Specialist of Application Review Division of Financial and Technical and Application Review Department, Public Services Regulatory Commission (PSRC), Armenia
- Case Study of the Czech Republic by Ms. Lucie Chmelíčková, Lawyer, Legislative Unit, Energy Regulatory Office (ERÚ), Czech Republic.
- Discussion
11:55Status of the Report: Legal Actions and Processes of NRAs
- Mr. Viktor Szilágy, International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH); ERRA CP Committee Vice-Chair
- Timeline of the Report
12:10Discussing the draft agenda of the next in-person meeting in Chisinau, Moldova
- Please save the dates of April 9-10, 2025 in your calendars!
- Finding volunteers for the topics
- Ms. Krisztina Csombor, Senior Program Manager, CP COM Coordinator, ERRA Secretariat
12:30Meeting concludes
October 16-17 , 2024 // Athens, Greece
Hosted by the Regulatory Authority for Energy, Waste and Water (RAAEY) of Greece
Wednesday, October 16
Thursday, October 17
09:40Get-together in the venue
10:00Welcome
- Mr. Dimitrios FOURLARIS, Vice President, Regulatory Authority for Energy, Waste and Water (RAAEY), Greece
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Short presentations by CP WG Members (1-2 slides)
- (updated on October 14) Presentation by ERE Albania, PSRC Armenia, AERA Azerbaijan, SERC Bosnia and Herzegovina, FERK, Bosnia and Herzegovina, ECA Estonia, GNERC Georgia, MEKH Hungary, PUC Latvia, NERC Lithuania, ANRE Moldova, ERC North Macedonia, URE Poland, ANRE Romania, EMRA Türkiye
- Roundtable discussion
12:00Group photo & Lunch break
13:00Country Updates – cont’d
- Short presentations by CP WG Members (1-2 slides)
- Roundtable discussion
13:30Role of the regulator in improving customer experience of service providers
- Intoductory presentation by Mr. Mohammed ALANAZI, Consumer Relations Department (Customer Affairs), Saudi Electricity Regulatory Authority (SERA), Saudi Arabia
- Case study of Georgia: Ms. Ana NEBIERIDZE, Chief Lawyer, Georgian National Energy and Water Supply Regulatory Commission (GNERC)
- Q&A
- Ms. Evi FRAGKOUDAKI, Head of Unit of European and International Affairs, Regulatory Authority for Energy, Waste and Water (RAAEY), Greece
- Q&A
14:45Coffee break
- Ms. Irene IAKOVIDES, Director Retail Markets & Consumer Protection Energy Sector, Regulatory Authority for Energy, Waste and Water (RAAEY), Greece
- Roundtable discussion on sharing experiences
16:00End of Day 1
09:15Get-together in the venue
09:30Vulnerable Customers
- Introductory presentation by Ms. Lamia LAOUARI, Study Engineer, Consumer Protection Department, Electricity and Gas Regulatory Commission (CREG), Algeria
- Each CP WG member is requested to present a few slides on the topic based on a template. (Remaining topic from the Bucharest meeting.)
- Roundtable discussion
11:00Technical break
- Ms. Evi FRAGKOUDAKI, Head of Unit of European and International Affairs, Regulatory Authority for Energy, Waste and Water (RAAEY), Greece
- Q&A
11:45Status of the Report: Legal Actions and Processes of NRAs
- TBD
- Q&A
12:05Update on ERRA activities & AOB
- Ms. Krisztina CSOMBOR, Senior Program Manager, ERRA Secretariat
12:15Meeting Concludes & Lunch
September 10 , 2024 // Online
Tuesday, September 10
10:00Welcoming comments
- Mr. Margus Kasepalu, Head of Department of Energy and Infrastructure, Estonian Competition Authority; ERRA CP Committee Chairman
- Mr. Viktor Szilágy, International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH); ERRA CP Committee Vice-Chair
- Discussion
11:05Discussing the draft agenda of the next meeting in Athens, Greece
- Finding volunteers for the topics
- Ms. Krisztina Csombor, Senior Program Manager, CP COM Coordinator, ERRA Secretariat
- Mr. Viktor Szilágy, International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH); ERRA CP Committee Vice-Chair
11:30Meeting concludes
June 11 , 2024 // Online
Tuesday, June 11
10:00Welcoming comments
- Mr. Margus KASEPALU, Head of Department of Energy and Infrastructure, Estonian Competition Authority; ERRA CP Committee Acting Chairman
10:05Introduction by Committee Leaders Candidates and electronic election of the Committee Chair and Vice-Chair for the period of 2024-2026
- Moderator: Ms. Krisztina CSOMBOR, Senior Program Manager, CP COM Coordinator, ERRA Secretariat
10:25Processing of Votes /Technical break
10:30Announcing the Committee Chair and Vice Chair
- Moderator: Ms. Krisztina CSOMBOR, Senior Program Manager, CP COM Coordinator, ERRA Secretariat
10:35Committee Workplan 2024-2026 – shortlisting results and presentation of the topics
- Moderator: Mr. Viktor SZILÁGY, International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH); ERRA CP Committee Acting Vice-Chair
- Discussion
- CP COM detailed Workplan 2024-26 in Excel
- Ms. Krisztina CSOMBOR, Senior Program Manager, CP COM Coordinator, ERRA Secretariat
11:10Meeting concludes
March 5-6 , 2024 // Bucharest, Romania
Hosted by the Romanian Energy Regulatory Authority (ANRE)
Tuesday, March 5
Wednesday, March 6
09:40Get-together in the venue
10:00Welcome
- Mr. George-Sergiu NICULESCU, President, Romanian Energy Regulatory Authority (ANRE)
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Short presentations by CP WG Members (1-2 slides) based on a template
- Received presentations: ERE Albania, PSRC Armenia, ECA Estonia, GNERC Georgia, MEKH Hungary, PUC Latvia, NERC Lithuania, ANRE Moldova, ERC North Macedonia, ANRE Romania
- Roundtable discussion
12:00Lunch break
13:00Country Updates – cont’d
- Short presentations by CP WG Members (1-2 slides) based on a template
- Roundtable discussion
13:30The DSO actions when the customers do not provide the access to the measuring equipment
- Case Study of Moldova by Mr. Iulian GUZUN, Consultant, Legal Assistance and Representation Section, Legal Department, National Agency for Energy Regulation (ANRE), Moldova
- Case Study of Türkiye by Mr. Tevfik Okan SAYGILI, Group Head, Natural Gas Department and Mr. Ahmet GÖK, Energy Expert, Electricity Department, Energy Market Regulatory Authority (EMRA), Türkiye
- Q&A
- Introductory presentation by Mr. Ahmet GÖK, Energy Expert, Energy Market Regulatory Authority (EMRA), Türkiye
- Each CP WG member is requested to present a few slides on the topic based on a template
- Received presentations: ERE Albania, ECA Estonia, MEKH Hungary, PUC Latvia, NERC Lithuania, ANRE Moldova, ERC North Macedonia, ANRE Romania
- Roundtable discussion
14:30Coffee break
15:00Users of Electric Vehicles – cont’d
- Each CP WG member is requested to present a few slides on the topic based on a template
- Roundtable discussion
16:00End of Day 1
08:40Get-together in the venue
- Discussion on possible new topics for the next Workplan period 2024-26
- The Secretariat launched an online workplan form for you to contribute with any proposals that you see worthwhile and useful for your everyday job. We eagerly invite you to submit your ideas at: https://erranet.org/2024-26-online-workplan-form-for-erra-customer-protection-committee-cp-com/ (the password for access is: ERRAcom2024) until March 1. The form includes all necessary information and manual on how to add workplan proposals.
- Selecting next meeting’s topics and assigning volunteers
- Discussions about next CP WG publication
09:45Vulnerable Customers
- Each CP WG member is requested to present a few slides on the topic based on a template
- Received presentations: ERE Albania, PSRC Armenia, ECA Estonia, GNERC Georgia, RAEWW Greece, MEKH Hungary, PUC Latvia, NERC Lithuania, ANRE Moldova, ERC North Macedonia, ANRE Romania, EMRA Türkiye
- Roundtable discussion
10:30Coffee break
11:00Vulnerable Customers – con’d
- Each CP WG member is requested to present a few slides on the topic based on a template
- Roundtable discussion
11:50Updates on ERRA Activities & AOB
- Ms. Krisztina Csombor, Senior Program Manager, ERRA Secretariat
12:00Meeting Concludes & Lunch
November 9-10 , 2023 // Vienna, Austria
Hosted by E-Control, Austria
Thursday, November 9
Friday, November 10
09:40Get-together in the venue
10:00Welcome
- Mr. Dietmar PREINSTORFER, ERRA Presidium Member; Director, International Relations. E-Control, Austria
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Short presentations by CP WG Members (1-2 slides) based on a template
- Presentations provided: ERE Albania, CREG Algeria, PSRC Armenia, FERK Bosnia and Herzegovina, ERO Czech Republic, GNERC Georgia, MEKH Hungary, PUC Latvia, NERC Lithuania, ANRE Moldova, ERC North Macedonia, ANRE Romania, ECRA Saudi Arabia
- Roundtable discussion
12:00Lunch Break
13:00Country Updates – cont’d
- Short presentations by CP WG Members (1-2 slides)
- Roundtable discussion
13:30ERRA CP WG Workplan 2024-26
- Discussion on possible new topics for the next Workplan period 2024-26
- Selecting next meeting’s topics and assigning volunteers
- Discussions about next CP WG publication
- Presenting the results of the Survey by the Authors:
- Lucie CHMELÍČKOVÁ, Lawyer, Legislative Unit, Energy Regulatory Office (ERÚ), Czech Republic
- Martin MARTINOSKI, Head of Department for Monitoring, Investigations and Misdemeanour, Energy, Water Services and Municipal Waste Management Services Regulatory Commission (ERC, North Macedonia
- Viktor SZILÁGY, Vice-Chairman of the Working Group; International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
- Q&A
- Approval of the publication
14:30Coffee break
15:00The role of the energy regulation authorities in the closed distribution systems
- Case Study of Moldova by Mr. Iulian GUZUN, Consultant, Legal Assistance and Representation Section, Legal Department, National Agency for Energy Regulation (ANRE), Moldova
- Case Study of Estonia by Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Case Study of Hungary by Mr. Viktor SZILÁGY, Vice-Chairman of the Working Group; International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
- Roundtable discussion
16:00End of Day 1
08:40Get-together in the venue
- Introduction by Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Each CP WG member is requested to present a few slides on the topic based on a template
- Presentations provided: ERE Albania, CREG Algeria, PSRC Armenia, FERK Bosnia and Herzegovina, ERO Czech Republic, GNERC Georgia, MEKH Hungary, PUC Latvia, NERC Lithuania, ANRE Moldova, ERC North Macedonia, ANRE Romania
- Roundtable discussion
10:30Coffee break
11:00Consideration of Complaints as Consumer Protection
- Case Study of Armenia by Ms. Lusine ALEKSANYAN, Chief Specialist of Complaints Observation Division of Financial, Technical and Complaints Observation Department, Public Services Regulatory Commission (PSRC), Armenia
- Case Study of Romania by Ms. Alexandra DIALA, Electricity Retail Market Service, Energy Market General Direction, Romanian Energy Regulatory Authority (ANRE)
- Roundtable discussion
12:00Lunch break
13:00Consumer Dispute Resolution in the Light of Energy Crisis
- Case Study of the Czech Republic by Ms. Lucie CHMELÍČKOVÁ, Lawyer, Legislative Unit, Energy Regulatory Office (ERÚ), Czech Republic
- Case Study of Algeria by Mr. Mohammed BOURIHANE, In Charge of Studies at the Department of Concession and Public Service, Electricity and Gas Regulatory Commission (CREG), Algeria
- Roundtable discussion
- Background information and introduction
- Seeking topics of interest by the CP WG members
- Possible volunteers for Workshop Speakers
14:15Updates on ERRA activities & AOB
- Ms. Krisztina Csombor, Senior Program Manager, ERRA
14:20Meeting Concludes
June 12 , 2023 // Online
Monday - June 12, 2023
10:00Welcoming comments
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
10:05CP WG Report: New phenomena in the energy markets and their possible implications for consumers and regulators (energy communities, prosumers, energy sharing, etc.)
- Drafting Team: Ms. Lucie CHMELÍČKOVÁ, ERÚ, Czech Republic; Mr. Martin MARTINOSKI, ERC North Macedonia; Mr. Viktor SZILÁGY, MEKH Hungary
- Discussion about the questionnaire and timeline for the final report.
- What ideas could help the consumers to mitigate them from the effects of high and volatile energy price, that can be done relative quickly? Monthly reading of the meters in order to have bills reflecting the actual consumption and shield the consumer from a very high bill of a longer settlement period. Prepaid meters. Other suggestions.
- Roundtable Discussion: Each participating CP WG Member is requested to submit 1-2 slides based on this template. Submitted country cases: ERE Albania, CREG Algeria, FERK Bosnia and Herzegovina, ERÚ Czech Republic, GasReg Egypt, ECA Estonia, MEKH Hungary, ANRE Moldova, ARENE Mozambique, ERC North Macedonia, URE Poland, EMRA Türkiye
11:45Latest updates on customer protection issues
- In case you have important news or publication that we can share in the Customers section of the ERRA website, please submit 1-2 slides to share
- Q&A
12:00Selecting next meeting’s topics
- Ms. Krisztina CSOMBOR, Program Manager, ERRA Secretariat
12:15Meeting concludes and Adjourn
January 24 , 2023 // Online
Tuesday - January 24, 2023
10:00Welcoming Remarks
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
10:052023/2024 Workplan discussion & Selecting next meeting’s topics
- Moderated by Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- 2022-2024 Workplan (Excel format)
- Roundtable discussion
- Mr. Martin MARTINOSKI, Mr. Martin Martinoski, Head of Department for Monitoring, Investigations and Misdemeanor, Energy and Water Services Regulatory Commission (ERC), North Macedonia
- Discussion about future report, its topics, questionnaire, deadline, and drafters.
- In many countries the energy prices have become so volatile that supplier offer their offers with extreme short deadlines (24 – 72 hours) for to be accepted, and there are precedents for unilateral modification/termination of the energy supply contract (electricity, natural gas). Consumers face the situation they must bring a decision on their supply contracts in an extreme short time.
- Roundtable Discussion: Each member should prepare a short presentation about the rules of offering a contract, how long are suppliers bound to their offers, can a contract be unilaterally modified/terminated, what are the rules regarding those topics, and are there such experiences.
- Submitted country cases (by January 23): ERE Albania, CREG Algeria, FERK Bosnia and Herzegovina, ERÚ Czech Republic, GasReg Egypt, ECA Estonia, MEKH Hungary, ANRE Moldova, ARENE Mozambique, ERC North Macedonia, URE Poland, EMRA Türkiye
11:30POSTPONED TO NEXT MEETING: Possible tools to mitigate the effects of the energy crisis, that can be done by the involvement of the consumer
- What ideas could help the consumers to mitigate them from the effects of high and volatile energy price, that can be done relative quickly? Monthly reading of the meters in order to have bills reflecting the actual consumption and shield the consumer from a very high bill of a longer settlement period. Prepaid meters. Other suggestions.
- Roundtable Discussion: Each participating CP WG Member is requested to submit 1-2 slides on the above. (Based on the number of meeting participants this topic could be moved to our next meeting.)
- Submitted country cases (by January 23): ERE Albania, CREG Algeria, FERK Bosnia and Herzegovina, ERÚ Czech Republic, GasReg Egypt, ECA Estonia, MEKH Hungary, ANRE Moldova, ARENE Mozambique, ERC North Macedonia, URE Poland, EMRA Türkiye
- Ms. Krisztina CSOMBOR, Senior Program Manager, ERRA Secretariat
12:20Meeting concludes and Adjourn
October 10, 2022 // Hybrid in Istanbul, Türkiye
Hosted by the Energy Market Regulatory Authority (EMRA) of Türkiye
Monday - October 10, 2022
08:40Get-together in the venue & tea/coffee
09:00Welcome
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Ms. Krisztina CSOMBOR, CP WG Coordinator, ERRA Secretariat
09:15Election of CP WG Chairs for the term of 2022-24
- Background information by Ms. Krisztina CSOMBOR, CP WG Coordinator, ERRA Secretariat
- Candidates’ introductions
- Chairman candidate: Mr. Margus KASEPALU, Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Vice-Chairman candidate: Mr. Viktor SZILÁGY, International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
- Electronic elections
09:35ERRA CP WG Workplan 2022-24
- Selecting next meeting’s topics and assigning volunteers
- Discussions about next CP WG publication
- Summary of the publication by Mr. Viktor SZILÁGY, Vice-Chairman of the Working Group; International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
- Q&A
- Received updates: PSRC Armenia, AERA Azerbaijan, FERK Bosnia and Herzegovina, ERÚ Czech Republic, EREA (Kenya), ERERA, ECA Estonia, MEKH Hungary, NERC Lithuania, ANRE Moldova, ARENE Mozambique, ERC North Macedonia, ANRE Romania
- Roundtable discussion
10:45Tea/ Coffee break
11:00Country updates on latest energy news related to customer protection - continued
- Short presentations by CP WG Members (1-2 slides)
- Roundtable discussion
12:30Lunch break
14:00Consumer satisfaction measurements
- Consumers Satisfaction Measurements for Electricity Services in Saudi Arabia
Mr. Fahad A. AL-AJLAN, Director General, Consumer Care, Water & Electricity Regulatory Authority (WERA), Saudi Arabia - Country Case Studies:
- Hungary: Mr. Viktor SZILÁGY, Vice-Chairman of the Working Group; International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
- Romania: Ms. Alexandra DIALA, Expert, Romanian Energy Regulatory Authority (ANRE)
- Q&A
14:55Consumer information and education as a tool for empowering customers - good practices of NRA's activities
- Consumer information and education as a tool for empowering customers - good practices and Polish examples
Ms. Zofia JANISZEWSKA, Advisor to the President, Department of Markets Development and Consumer Issues, Energy Regulatory Office (URE), Poland - Country Case Studies:
- Albania: Ms. Erjola SADUSHI, Board Member, Albanian Energy Regulatory Authority (ERE)
- Hungary: Mr. Viktor SZILÁGY, Vice-Chairman of the Working Group; International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
- North Macedonia: Mr. Martin MARTINOSKI, Head of Department for Monitoring, Investigations and Misdemeanor, Energy and Water Services Regulatory Commission (ERC), North Macedonia
- Q&A
15:50Update on ERRA activities & AOB
- Background information by Ms. Krisztina CSOMBOR, CP WG Coordinator, ERRA Secretariat
16:00Meeting concludes
June 7, 2022 // Online
Tuesday - June 7, 2022
10:00Welcoming Comments
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Ms. Krisztina CSOMBOR, Senior Program Manager, ERRA Secretariat
- The Poll is available (please fill until June 17): https://erranet.org/2022-cp-wg-satisfaction-impact-assessment-poll/ (password: cpwg2022)
- Discussing the results
10:15Report on High Energy Prices by CP WG
- Current status by Mr. Viktor SZILÁGY, Vice-Chairman of the Working Group; International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
- The Survey is available: https://erranet.org/cp-wg-survey-high-energy-prices/ (password: cpwg2022). The deadline was extended until June 17.
- Roundtable Discussion
10:45Penalties Imposed to/ by Discributors
- by Ms. Lusine ALEKSANYAN, Chief Specialist of Complaints Observation Division of Financial, Technical and Complaints Observation Department, Public Services Regulatory Commission (PSRC), Armenia
Roundtable Discussion: Each participating CP WG Member is requested to submit 2 slides based on a provided template
- Answers provided by: ERE Albania, ERO Czech Republic, GasReg Egypt, GNERC Georgia, MEKH Hungary, ERC North Macedonia, EMRA Turkey
12:00Selecting next meeting’s topics
- Ms. Krisztina CSOMBOR, Senior Program Manager, ERRA Secretariat
- Q&A
12:10Meeting concludes and Adjourn
April 14, 2022 // Hybrid in Budapest, Hungary
Thursday - April 14, 2022
09:15Get Together in the Venue
10:00Welcoming Remarks
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
10:05Roundtable Discussion: 2022-24 Workplan
- Moderated by Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Goal: discuss the topic, the format and assigning volunteers for each item
- Roundtable discussion
- Each participant is requested to prepare 3 slides based on a template covering the national impact of the high energy prices (5-7 mins): 1) measures taken by the government 2) measures taken by the NRA 3) hot topics/ related issues related to high energy prices
- Submissions by ERE Albania, CREG Algeria, PSRC Armenia, FERK Bosnia and Herzegovina, ERÚ Czech Republic, GasReg Egypt, ECA Estonia, GNERC Georgia, MEKH Hungary, EPRA Kenya (EREA), PUC Latvia, ANRE Moldova, ARENE Mozambique, ERC North Macedonia, AERS Serbia, NEPRA Pakistan, EMRA Turkey
- Roundtable discussion
12:15Lunch Break
13:30Roundtable Discussion: High Energy Prices (continued)
14:30Roundtable Discussion: Report and Related Survey on High Energy Prices
- Introduction of the first result of the survey by the EMER COM and NG COM by Mr. Kacper JAROSZ, Project Manager, ERRA
- Moderated by Mr. Viktor SZILÁGY, Vice-Chairman of the Working Group; International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
- Roundtable discussion on the Questionnaire scope and assigning volunteers for the Report
15:00Selecting next meeting’s topics
Please mark your calendar for the next meetings:
- Joint meeting of the Committees and Working Group in physical format only on May 27
- Online meeting of the Customer Protection Working Group on June 7
- Ms. Krisztina CSOMBOR, Senior Program Manager, ERRA
15:15Meeting Сoncludes and Adjourn
January 26, 2022 // Online
Wednesday - January 26, 2022
10:00Welcoming Comments
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Before the April 13 General Assembly, the CP WG has to finalize its Workplan for the next 2 years. Please be prepared with topics that could be part of the new Workplan.
- Moderated by Mr. Viktor SZILÁGY, Vice-Chairman of the Working Group; International Expert for Energy, Hungarian Energy and Public Utility Regulatory Authority (MEKH)
- Roundtable Discussion
- Mr. Margus KASEPALU, Chairman of the Working Group; Head of Department of Energy and Infrastructure, Estonian Competition Authority (ECA)
- Questions and Answers
- Mr. Ahmed AL-ARAFATI, Lead Specialist Framework & Codes, Authority for Public Services Regulation (APSR), Oman
- Questions and Answers
- Each participating CP WG Member is requested to submit 2 slides based on a provided template
- Answers received from (as per January 26): ERE Albania, CREG Algeria, PSRC Armenia, FERK Bosnia and Herzegovina, GNERC Georgia, MEKH Hungary, PUC Latvia, NERC Lithuania, ANRE Moldova, ERC North Macedonia, NEPRA Pakistan, WERA Saudi Arabia, EMRA Turkey
- Roundtable Discussion
12:00Selecting next meeting’s topics
- Please mark your calendar for the next meeting that will be organized in hybrid manner in Budapest, Hungary on April 14
- Ms. Krisztina CSOMBOR, Program Manager, ERRA Secretariat
12:10Meeting concludes and Adjourn